Privacy Policy

1. Information We Collect

jilii collects various types of personal information to provide, maintain, and improve our gaming services, ensure regulatory compliance, prevent fraud, and deliver a personalized user experience. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for a jilii account or use our services, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, mobile phone number, email address, username, and password.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, UMID card, Postal ID, or national ID, including photographs and identification numbers required for age verification and anti-money laundering compliance.
• Financial Information: Payment method details including GCash account numbers, PayMaya wallet information, bank account details (bank name, account number, account holder name), credit or debit card information (card number, expiration date, CVV), and transaction history.
• Communication Records: Content of messages sent through our customer support channels, including live chat transcripts, email correspondence, phone call recordings, and feedback submitted through surveys or reviews.
• Preferences and Settings: Language preferences, notification settings, gaming limits, responsible gaming configurations, and marketing communication preferences.

1.2 Information Collected Automatically

When you access jilii, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city), time zone settings, and connection timestamps.
• Usage Analytics: Pages visited, games played, betting patterns, session duration, click patterns, navigation paths, search queries, and feature usage statistics.
• Gaming Activity: Bets placed, winnings and losses, game outcomes, bonus utilization, withdrawal requests, deposit history, and account balance fluctuations.
• Performance Data: Application crashes, error logs, loading times, and technical diagnostics used to improve platform stability and user experience.

1.3 Information from Third-Party Sources

jilii may receive personal information about you from external sources, including:

• Payment Processors: GCash, PayMaya, banks, and credit card companies provide transaction verification, payment confirmation, and fraud detection information.
• Identity Verification Services: Third-party identity verification providers confirm your identity, age, and address to ensure regulatory compliance.
• Regulatory Authorities: PAGCOR and other government agencies may provide information related to self-exclusion programs, responsible gaming registries, or regulatory inquiries.
• Fraud Prevention Services: Third-party fraud detection and prevention services provide risk assessment data to protect against fraudulent activities.

2. How We Use Your Information

jilii uses the personal information we collect for the following purposes, which are necessary for providing our gaming services and fulfilling our legal obligations:

2.1 Account Management and Service Delivery

• Create, maintain, and authenticate user accounts.
• Process deposits, withdrawals, and other financial transactions.
• Provide access to gaming products including slots, live casino, sports betting, and bingo.
• Administer bonuses, promotions, loyalty rewards, and VIP programs.
• Manage responsible gaming tools such as deposit limits, self-exclusion, and session timers.
• Respond to customer support inquiries and resolve disputes.

2.2 Legal and Regulatory Compliance

• Verify user identity and age to prevent underage gambling in accordance with PAGCOR requirements.
• Conduct anti-money laundering (AML) and counter-terrorist financing (CTF) checks as mandated by Philippine law.
• Detect and prevent fraud, collusion, money laundering, and other illegal activities.
• Maintain transaction records and audit trails for regulatory reporting purposes.
• Comply with legal obligations including court orders, subpoenas, and government investigations.
• Enforce our Terms and Conditions and protect the rights and property of jilii and other users.

2.3 Platform Improvement and Personalization

• Analyze user behavior to improve platform functionality, game selection, and user interface design.
• Personalize gaming recommendations based on your preferences and playing history.
• Conduct research and analytics to enhance user experience and develop new features.
• Test and optimize platform performance, security measures, and mobile compatibility.
• Troubleshoot technical issues and maintain platform stability.

2.4 Marketing and Communications

• Send promotional offers, bonus notifications, and marketing communications about jilii products and services.
• Deliver transactional emails including account confirmations, password resets, deposit receipts, and withdrawal notifications.
• Communicate important updates regarding platform changes, policy modifications, or service disruptions.
• Conduct customer satisfaction surveys and request feedback on our services.

You may opt out of marketing communications at any time by adjusting your account settings or contacting customer support. Transactional communications necessary for account management cannot be disabled.

3. How We Share Your Information

jilii does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

3.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and payment gateways process financial transactions and verify payment authenticity.
• Identity Verification Services: Third-party providers verify your identity, age, and address to ensure regulatory compliance.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers host our platform and databases.
• Customer Support Tools: Live chat, email, and ticketing system providers facilitate customer service communications.
• Analytics Platforms: Analytics services help us understand user behavior and improve platform performance.
• Fraud Prevention Services: Specialized fraud detection companies help identify and prevent fraudulent activities.

All service providers are contractually obligated to protect your personal information and use it only for the specified purposes. They are prohibited from selling or disclosing your data to unauthorized parties.

3.2 Regulatory Authorities and Law Enforcement

jilii may disclose your personal information to regulatory bodies and law enforcement agencies when required by law, including:

• PAGCOR for licensing compliance, audits, and regulatory investigations.
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting and money laundering investigations.
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) in response to lawful requests.
• Courts and legal authorities pursuant to court orders, subpoenas, or legal proceedings.

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your personal information with other parties when you have provided explicit consent for such sharing, including participation in joint promotions with partner brands or sharing testimonials with your permission.

4. Data Security Measures

jilii implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Controls

• Encryption: All data transmitted between your device and jilii servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Firewalls: Multi-layered firewall systems protect our infrastructure from unauthorized external access and cyber attacks.
• Access Controls: Role-based access controls ensure that only authorized personnel can access personal information based on legitimate business needs.
• Authentication: Multi-factor authentication (MFA) protects employee access to sensitive systems and data.
• Monitoring: Real-time security monitoring detects and responds to potential security incidents and suspicious activities.

4.2 Organizational Security Practices

• Regular security audits and penetration testing conducted by independent security experts.
• Employee training programs on data privacy, security best practices, and confidentiality obligations.
• Strict confidentiality agreements signed by all employees and contractors with access to personal information.
• Incident response protocols to quickly address and mitigate security breaches.
• Regular software updates and security patches to address known vulnerabilities.

While we employ robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to enhance our security posture and protect your information.

5. Data Retention

jilii retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration your account remains active and you continue using jilii services.
• Closed Accounts: After account closure, we retain personal information for seven (7) years to comply with PAGCOR regulatory requirements, tax obligations, and financial record-keeping laws.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for ten (10) years in accordance with anti-money laundering regulations.
• Identity Verification Documents: Copies of government-issued IDs and verification documents are retained for the entire period of account activity plus seven (7) years after account closure.
• Marketing Communications: If you opt out of marketing communications, we retain your contact information to honor your opt-out preference and prevent future unwanted communications.

After the required retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

6. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information jilii holds about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most account information directly through your jilii account settings or by contacting customer support.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements. We will honor deletion requests after fulfilling regulatory obligations that mandate data retention for specific periods.

6.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You may opt out of promotional communications at any time through account settings or unsubscribe links in emails.

6.5 Right to Data Portability

You have the right to receive your personal information in a portable format and request transfer to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through customer support. We will respond to your request within thirty (30) days and may require identity verification before processing certain requests.

7. Cookies and Tracking Technologies

jilii uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences.

7.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for platform functionality, authentication, and security. These cannot be disabled.
Performance Cookies	Collect anonymous usage statistics to improve platform performance and identify technical issues.
Functionality Cookies	Remember your preferences, language settings, and personalization choices.
Marketing Cookies	Track your browsing activity to deliver personalized promotions and measure campaign effectiveness.

7.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling essential cookies may impair platform functionality and prevent you from using certain features.

8. Third-Party Links

jilii may contain links to third-party websites, payment processors, or social media platforms. This Privacy Policy applies only to information collected by jilii. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

jilii services are intended solely for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to jilii should contact us immediately at [email protected].

10. International Data Transfers

Your personal information is primarily processed and stored within the Philippines. However, some of our service providers and partners may be located outside the Philippines. When we transfer personal information internationally, we ensure adequate safeguards are in place through contractual commitments requiring recipients to protect your information in accordance with Philippine data protection standards.

11. Changes to This Privacy Policy

jilii reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting a prominent notice on jilii.cam.
• Sending an email notification to your registered email address.
• Displaying a notification upon your next login.

Your continued use of jilii services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer Email: [email protected]
• General Customer Support: [email protected]
• Live Chat: Available 24/7 on jilii.cam
• Customer Service Hours: 24 hours daily, 7 days per week

We will investigate and respond to privacy inquiries within thirty (30) days. If you are not satisfied with our response, you may file a complaint with the National Privacy Commission of the Philippines.